smile bank review
The feedback you've given will be passed over to our Digital team. Read honest and unbiased product reviews from our users. I'll make sure your feedback about this process is passed on. For six days I have had credit and debit cards refused by Verified by Visa when trying to shop on line. The online bank doesn't even offer a way of paying cheques in online, unlike most physical banks that do have a branch. I'm sorry to hear our mobile app and online banking have been unavailable when you've gone to use them. Move your bank now you deserve better!Smile was once cutting edge at the for front of the future with a great website, it was one of the first with a website and telephone banking and the current account paid interest.Now customer service is stripped back, no telephone banking only in emergencies, the app is crap off the peg and the website isn’t much better.In the last 2 months the app has had loads of outrages now they do provide extra support online or over the phone (sometimes) but if you do some banking after 10pm and or 2 am don’t expect any help.App now to send notifications when it’s planned maintenance, the app is down more than up, how about notifications when it’s not down lol, and when I complained after a week of the app and website down just got an letter saying it happened we can’t do much about it.I personally feel for the staff once this bank was at the for front of change now it’s going nowhere fast. Review titled Claremont Bank Surgery . Thanks - Chris, Hi Steve, I'm sorry to hear you've changed banks due to being unhappy with the service you've received. It's just awful. Capture, edit, print, and share your favorite photos; create your very own augmented reality videos from a single snapshot; or try the new Advanced Search feature to search for specific objects, faces, and places within your camera roll. There are ample funds in my accout. Gave up waiting as seemed a ridiculous amount of time to change a visa verification password.Phoned back only 40 minutes wasted on the phone. If you're wondering whether Smile Generation Financial Credit Card is the right card for you, read on. Credit facilities are provided by The Co-operative Bank p.l.c. Since 1999, Smile Bank has provided online banking services including credit cards and current accounts to customers throughout the UK. If you're still having issues using our app, please get in touch on Twitter/Facebook. Thanks - Chris. There's a story behind every smile. We're available 8am-6pm Mon-Fri, 9am-5pm on weekends. Thanks - Chris, Hi Mary, I'm sorry for any inconvenience caused by this. Call customer care who gave me an email. This year's flu clinics have certainly taken some organisational changes for social distancing, thank-you for acknowledging this. Progressively worse as time goes on and it's a huge shame.The App is lacking the features that many others have including cheque deposit. - Dan, Hi Mark, thanks for getting in touch. Here we go again - another day another Smile bank disaster (same story on and off for about the last 3 months). It’s embarrassing service. Have tried on several computers so I know it’s not mine. We really appreciate it :) - Chris, Hi Rob, I'm sorry to hear you're frustrated. Did they seek help from a UX expert?Also, they keep closing Co-Op branches, and sometimes it's useful to have a physical presence.It's a shame, I like what the co-op stand for. View In Map. I can assure you this isn't the level of service we aim to provide. I have been with smile since it’s inception, I don’t know how many years it is but enough is enough it looks like I will be leaving. The customer service started off good, but recently it has been downright dangerous.I messaged requesting a postal address but in turn I was given negligent advice putting my money at risk. Smile with confidence knowing that your dental health and comfort are our priorities at our Dental Clinic Smile is now the Bank that now wants to make me cry. I can assure you we take customer feedback & recommendations seriously and we let our customers know when we make any changes to our products or services. If you would like to discuss this further so that we can try to resolve the issue please contact our customer Services team. Whether we can offer you … What has really happened to you Smile bank. I always have a big inexplicable gap between Current Balance and Available Available balance. This is an issue we're aware of and working to resolve as soon as possible. Recently we've noticed when logged in on the website there's a cookie disclaimer that appears. Co-op Bank prepares to wipe away its Smile. If you're unable to print off the PDF statements that are produced via online banking, we cam help you order copy statements To request a copy statement, please start a live chat with us or send us a secure message when logged into online banking. Hi, I'm sorry to hear about your recent experience. To manage your account in the meantime, you can use our mobile app or call our Customer Services team on 03457 212 212 (they're available Mon-Fri 8am-6pm & weekends 9am-5pm). I’ve been a customer for 20-odd years since Smile first started as a pioneering online/ethical bank, but the app and online facility has noticeably fallen behind even the basic online services offered by every other ‘normal’ bank. Hassle free way of using your money. Registered in England and Wales No. You can do most things you need to online, but it's not an enjoyable experience. The bank has now stopped phone support for most things which is just rediculous. While other banks had offered digital services prior to the founding of Smile, Smile was the first banking service to … 990937. In the meantime, please try an alternative browser. - Dan, Hi Craig, I'm sorry to hear you've switched to another provider. The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. 121885). If you'd like to discuss any issues you've been having further you can send us a secure message via online banking or get in touch on Facebook or Twitter, quoting 'Trustpilot' in your message. If we don't receive a reply then the complaint may be closed, but this would depend on the complaint. Thanks - Chris, Hi Elsworth, thanks for the 5 star review. Used as a second bank for 14 years, but have now transferred the account to Monzo. Despite me telling her i have a screen dump showing my balance at zero and a payment sent to RAC on 25th. Smile Bank reviews can help you to become Smart Money People by finding out what other customers have to say. If I could give them a minus - I would. You BUNCH OF AMATEURS Cowboys would offer a better banking experience :-(. Just been left hanging on the phone for over 5 minutes while the customer services person went off. Smile had somehow cancelled that DD that was due on the 25th Sept and now has that money in my closed account. Covid-19 Advisory: Requested to contact the service directly to get operational hours and availability of products. Simple still lacks some essential features. Please return to the basics - strong customer support and a firm ethical backbone! Click Here . Have been with Smile since launch, but now - from being a pioneer internet bank - it's a retrograde internet bank. I am looking for alternatives - the outages on the app are not acceptable - unless I am awake at 3am it seems I can never access my account!In a time where everything is digital, I reelly need to keep an eye on my accounts and money. Useless website. So far in this Triodos bank review, I’ve only including facts and my personal experience with the company. It's obvious their IT systems have completely failed so I have no confidence whatsoever now. - Dan, Hi Russell, I'm sorry to hear your considering leaving us. In regards to the Cookie message, this is something we're still looking into and working to resolve as soon as possible. Alternatively, if you're able to access online banking via our website, please start a live chat or send us a secure message. Now ? - Dan, Hi Alan, I'm sorry to hear you're unhappy. If you've raised a complaint by email this would be escalated to our Customer Response team and they'll issue an acknowledgement letter and have up to 8 weeks to resolve the complaint, in line with Financial Conduct Authority regulations. Honestly, shocking.For a bank which calls itself an internet bank it’s laughable.Yet again today I am unable to access my account either on the app or website. Both on PC and phone. The programmers if one could call them that are useless, and trying to obtain a printed statement is now an ordeal. All rights reserved. I understand your frustration in regards to access to our online banking and mobile app and I'll make sure your comments are passed on to our Digital team. Our IT have resolved this so you'll be able to login on the mobile app and online banking now. Very disappointed. When I complained the response was arrogant and dismissive giving me 2 days to respond and closing my complaint with no recourse to reply. The app is available for download in the App Store (it gets a rating of 4.6 out of 5 stars) and Google Play (4.4 out of 5 stars). 4.35 / 5 Great overall rating. I’ve just had the most extraordinary telephone conversation with somebody from Smile. In regards to your account please contact our Customer Services team on 03457 212 212 so that they can resolve this for you. Get this address as SMS, Send SMS ZQD58P to 7732033330. This bank before they sold it to these aliens used to be excellent, but now it is a mess. Ive left smile now but they still manage to screw things up. This should be HTML 101, but not for this 'internet' bank, oh no... Hi Mark, I'm sorry for any inconvience caused by what's happened. Happy with a service I have used for 20 YearsI have had smile accounts for over 20 years, and I have been more than happy with the service. Thank-you for taking the time to post this positive review. All weekend. The team are available Mon-Fri 8am-6pm & weekends 9am-5pm on 03457 212 212. We Accept. Hi Shekhar, I'm sorry for the experience you've had so far. I will be leaving Smile at the earliest opportunity. Have been trying to access my account on line for 3 days now. By James Titcomb 30 May 2015 • 20:00 pm . I’ve banked with Smile for as long as I can remember but I will be arranging to move my accounts today as the website and app being down is a regular occurrence over the past few months. The computer problems that they were having mid-year seem to of been sorted out now.Overall, I can Smile. I WANT MY MONEY NOW £52.86! I had chased it up several times in the meantime.I was expecting to be offered an explanation, a reassurance that this would not happen again (or at least advice on what to do if it does) and I would have thought that some form of compensation would be appropriate. Smile really need to up their game. The reason I'm switching is their online banking site. I got so, so sick of the app & website constantly not working that I switched to Monzo. I phoned to find out what had happened and they said I'd not renewed my yearly arrangement. BIS Quarterly Review for December 2020: This Quarterly Review shows markets rebounded in November, but concerns about the daylight between valuations and the economic outlook persisted. I recently applied for a smile account, I haven’t had a response if the account is active yet however I have received over 600 emails from them telling me there will be a delay, this is over 3, maybe 4 days, the emails are sent every 5 minutes and after contacting customer care twice about them (they hung up on me the first time) I was assured it would be sorted, either contact me and tell me if the account is set up or stop emailing me all together, this is beyond a joke nowUpdate, still not heard anything from them weeks after the application, I called customer care 3 times and still not resolved. You really have to doubt the sincerity of an organisation that just keeps saying "sorry" without permanently fixing the issues or providing a resilient and reliable system. Tried to ring Fraud Helpline - was on hold for 30 mins. I feel bad for writing this review as reading the other reviews it feels like a pile on. - Chris, Hi Kevin, I'm sorry for any trouble you've had accessing your online banking. Thanks - Chris, Hi Joel, I'm you feel this way and you've decided to leave. Our mobile app is available again now so you'll be able to login. I have held a smile bank account for almost 20 years now and I highly recommend it. The 386 had been transferred to my new Nationwide account. Have tried calling the main contact number but have been disconnected three times before I even get to speak to someone. Smile Generation Financial Credit Card is a store credit card issued by Comenity. Please call 03457 212 212 and you'll be able to speak to someone because this is our general customer service number. To drastically reduce their prices when compared to other providers, the first thing they did was cut out the need for monthly dentist appointme… Ive left smile now, but on my switching day, my balance was 386.32 after a DD of 52.86 had left my account for my car insurance payment and then I noticed my balance was zero later that day. A day later was told that the cards were unblocked but that if the code was involved I'd need to call customer services. Our Live Chat team are available Mon-Fri 8am-6pm & weekends 9am-5pm. - Dan. Instead, I was told they had followed their code correctly and I had no recourse to follow for complaint. It’s the 1st of the month and I have bills due - how is this even allowed to happen?! It's also worth trying a different device, if you can. The day after my switch date 52.86 appears back in my smile acc. Smile Generation Financial Credit Card Review. As a result, you might pause before ditching your brick-and-mortar bank or switching from another online bank. What happened to me was bad enough, but to effectively just be told “Tough, we're not giving you a reason and if we do it again next time you’ll just have to suffer” is the most extraordinary response to a complaint from a loyal customer that I have ever experienced.Why would anybody want to bank with somebody that treats customers like this? Our Customer Services team aim to answer calls as soon as possible and call times vary throughout the day. Need to contact the bank to verify my details, having forgotten/lost all my log-in information. Web based online banking crashes Chrome browser repeatedly. I moved to Smile several years ago because I wanted to join an ethical bank. Apparently they should have sent a text to check but the system is broken today.Lady suggested I leave feedback on the website - click on the link to leave feedback and it says 'Survey is closed' - now I wonder why (clearly no longer want feedback).Whilst we are on it the website says customer services are open 8am-8pm, no they aren't they are now open 8am - 6pm. Specialties: Welcome to our practice! Thanks - Chris. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. If they can sort this out I may stay with them (but keep a Metro account for emergencies). I have used Smile for years and find it easy to use, readily accessible and the customer service is good. Is there a problem with access at the moment??????!?? Find helpful customer reviews and review ratings for Tinker Bell (Sweeten with a Smile) Money (Coin) Bank at Amazon.com. Though this year had numerous login problems with their sight being down. Whenever I click on the login button on various browsers it never loads. In my case, with my laptop screen size, it interferes with money transfers/ standing orders, messages (I have one I can't access) and credit card info. This issue with our online banking has now been resolved so you should be able to login now. Hi Johnny, I'm sorry for any inconvenience caused by this issue, it's something our IT team are trying to resolve as soon as possible. Used to be a great bank, no problems with online banking at all. I don't even know if my money is safe now. Only the latest review will count in the company's TrustScore, Hi James, I'm sorry for any issues you've had accessing your account online recently. It used to be reliable in the past. I haven’t got the time to sit on hold all day on the phone whilst I’m at work. To post a review of SMILE BANK DENTAL CLINIC. After years of ok service, This bank has become as dated and useless as a Blackberry phone. Hi Emma, I'm sorry for the trouble you've had logging into online banking. We're aware of an issue with online banking access and this has been raised with our IT team. The level of service has declined progressively , I have recently had numerous " possible fraud alerts .. but it impossible to get thro to speak to someone even when they initiate the call. Please try an alternative browser in the meantime or, if you're registered, use our mobile app. Smile Bank Reviews. Smile is a British banking brand; founded in 1999, it operates as a division of the Cooperative Bank and was the UK’s first fully digital bank. We wouldn't want to lose you as a customer because of this. Me and the wife have been loyal customers for over 20 years now. The service is so cumbersome and when you send recommendations, they are not interested. Call the number and its out of service. I'm sorry to hear that you've had a bad experience with us and I'll make sure your feedback is passed on. This is done to protect customer accounts but I appreciate on this occasion it was a genuine transaction to buy food. After a hell of a long time being with smile (20 yrs?!) This line is available 8am-6pm Mon-Fri, 9am-5pm on weekends. We really appreciate your comments and I'm glad you find our services easy to use :) - Chris, Hi Eleanor, I'm sorry to hear what's happened and you've decided to leave. I’ve been a customer for ten years. I simply can’t believe this.Just after Christmas, for no explicable reason they blocked my payment for a Tesco delivery, due at eight that morning. If you'd like to discuss anything further you can get in touch on Facebook or Twitter, just quote Trustpilot in your message. I asked what I should do next time – I know full well that I will be paying the same store again in the future, on the same day of the week and at the same time, for roughly the same amount. CD rates are mediocre, and online bill pay will be a welcome addition, once Simple rolls it out. Like many others have said you used to be great but are now appalling. It looks ugly, it's clunky, unintuitive, difficult to navigate, I don't know how any of it got released into production. I've attempted to use chat but waited for over 30 mins at position 4 on a couple of occasions so gave up. They're working to resolve this as soon as possible. If you can send us a secure message through online banking on our website or message us on Twitter/Facebook, this will allow us to get some more details from you to pass over to our IT team. I don't save cookies or bookmarks on my device. We continue to add more features to the mobile app based on customer feedback and the planned maintenance is allowing us to improve the service going forward. Triodos Bank Reviews. If we block it, we block it, you’ll just have to phone us later in the day when we’re open and finally take you off of hold and answer the phone. All was fine. A message told me to phone back at 8am, so I did, and just went on hold, never being answered.I contacted the bank online that morning, due to the urgency of this time-sensitive issue (which I explained). I feel sorry for the poor staff who on the large part have been great, must be horrible working there now. It has cut and cut its offering so much that despite having been with them for twenty years I'm off elsewhere in the New Year. If you're still experiencing a problem please give us a call on 03457 212 212 or drop us a message on Facebook or Twitter, quoting 'Trustpilot' in your message. It almost feels like the Co-op wants us to abandon ship! Bank Reviews & Credit Union Ratings. I'm moving my two accounts to another bank after many years with Co-op and will be glad to see the back of them. - Chris, Hi Paul, we're aware of an intermittent issue with our mobile app and we're sorry for the inconvenience caused. Today's issue is the cookies app - close it and you are disconnected after entering transaction details. Although the system problems appear to have been resolved for the moment past experience has shown that this happy state is unlikely to last for more that a matter of days before this, or some similar, IT issues occur again. I've been with Smile for over 10 years but am switching now.Their customer service is fine once you get through. Internet bank formed in 1999 could lose priority as executives focus on core business. Thanks - Michelle, Hi Chris, I'm sorry to hear about the wait time you had when you called us back. Due to this, please try calling us from another device. 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